Our Support
ION Hosting is committed to providing the fastest and
most responsive customer service and support: e-mails are
answered within 30 minutes, and support tickets are almost
always resolved within one hour.
Our support technicians are highly trained engineers,
experienced in troubleshooting all aspects of web hosting.
We have a team that is committed to accurate and friendly
customer service for all issues.
In addition to personal support, we have extensive digital
resources at your disposal. We have a Knowledge Base
database for all common issues, plus unique interactive
tutorials.
ION Hosting knows the importance of highly responsive
customer service, and spares no effort in providing it to
you. Any time you have a question or concern about your
service, you can reach us by live chat or e-mail.
Customer Support Includes
- Network problems
- Hardware failures
- General Instructional Guidance
on Control Panels
- Billing Issues
- Basic Script Troubleshooting
Legal
Obtain information on how to get in contact with ION
Hosting's legal department for copyright infringement,
etc.
Terms of Service
Covers in details policies and procedures in regards
to your service.
Acceptable Use Policy
Learn what ION Hosting finds acceptable usage for your
server. Details out the things we do not allow on our
network and unacceptable behavior. This also outlines the
actions taken when a policy is violated.
Privacy Policy
This section outlines in detail how ION Hosting handles
their customer's privacy and confidentiality.
